Shipping and Return

Shipping

  • Hong Kong: HK$30 flat rate. Free shipping on orders over HK$500.
  • Mainland China: CNY$25 flat rate. Free shipping on orders over CNY$500.
  • Macao: MOP$45 flat rate. Free shipping on orders over MOP$550.
  • Singapore: SGD$30 flat rate. Free shipping on orders over SGD$300.
  • Taiwan: TWD$250 flat rate. Free shipping on orders over TWD$4,000.
  • Malaysia & Thailand: HK$200 flat rate. Free shipping on orders over HK$3,500.
  • Australia: AUD$55 flat rate. Free shipping on orders over AUD$650.
  • New Zealand: NZD$65 flat rate. Free shipping on orders over NZD$750.

Delivery times vary by destination and courier. If your country is not listed in above, write to us, we will try to make things work for you.

Customs Duties & Import Taxes

  • Singapore, Malaysia, Thailand, and Taiwan: customs duties and import taxes are calculated and charged at checkout if applicable, so there are no surprise fees on delivery.
  • Hong Kong, Mainland China & Macao: no import duties or taxes apply.
  • Australia & New Zealand: orders under AUD$1,000 / NZD$1,000 are generally not subject to import tax. Orders over this amount may incur GST and any applicable duty, which is not collected at checkout — the courier will contact you directly to arrange payment before final delivery.
  • These charges are separate from shipping and are determined by your destination's import regulations.
  • aerii is not responsible for any delays or additional charges incurred during the customs clearance process.

Returns & Exchanges

  • Due to strict hygiene standards, all earring sales are final and cannot be returned or exchanged, except in the case of a manufacturing defect.
  • If you receive a defective item, please contact us within 7 days of delivery, along with supporting evidence (e.g. photos or video of the defect).
  • Approved returns must be unworn and in their original condition.
  • Taiwan: In accordance with Taiwan's Consumer Protection Act, close-fitting items such as jewellery (earrings, ear studs, necklaces, rings, bracelets, etc.) are classified as personal hygiene products. Once sold, there is no cooling-off period, and in accordance with personal hygiene principles, returns, refunds, or exchanges will not be accepted.

Questions

  • For any shipping or return questions, please reach us through our Contact page.